Returns & Refunds

I try to ensure that the quality of all Charms Of Light® jewellery & crystal and gemstone gifts are of the highest standard.  I take great pride in personally handcrafting my designs into beautiful pieces that will not only look good when worn, but also help you to feel good at the same time.  As with all semi precious gemstones and crystals, there will be slight variations in all the beads used for jewellery products, and in gemstone carvings.  When choosing your jewellery, please take note of the measurements given with the description of each piece.  If you require a different size, please contact me with your request, before placing your order.  There will be an additional charge for alterations on all wrongly sized purchases.  Please take note of care instructions which are provided on each item page.

I wish you to always be absolutely delighted with any purchase made through Charms Of Light®.  However, I do understand that sometimes you may change your mind, so if for any reason you wish to return an item, I am happy to offer an exchange or refund, according to the following conditions.

Conditions of return or exchange

If you wish to return or exchange an item, please contact me in the first instance within 7 days of receipt.  Returns and exchanges will not be accepted without prior notification in writing.  Items must be returned unused and in its original presentation box or gift bag, both of which must be in the same condition as you received them.  If the item is not returned in its original condition (eg: unworn), the buyer is responsible for any loss in value.  Items must be returned by a recorded delivery service and insured for their full cost.  Buyers are responsible for return shipping costs.  You have 14 days from the day you receive your order to return your item.  Once the item has been inspected and deemed to be in its original condition, a refund or an exchange will be made.  Refunds will be for the original price of the item, less the original cost of delivery, and less the fees charged to me by the payment processing company.  The refund will be made with 14 days using the same method through which you originally paid.  Exchanges will be processed according to what has been agreed to at the time of notification of your wish to exchange your item.

The following will not be refunded, and cannot be returned or exchanged:

• Used items, unless faulty. 
• Custom orders / orders made to your specifications, unless faulty.
• Earrings - including ear cuffs (for hygiene reasons), unless faulty.
• Music/ meditation downloads.
• PDF manuals.
• Healing services that have been completed.

Please note:  Faulty items will be repaired or replaced, at no cost to the customer, whenever possible.  Only when this isn't possible, a return or exchange can be arranged.
 

Cancellations

If, for any reason, you wish to cancel your order, please let me know as soon as possible.  If your package has not yet been dispatched, you will be refunded via your original payment method, less the fee charged to me by the payment processing company.  Healing services must be cancelled within 24 hours of the order being placed.